Terms & Conditions

By accessing or using the Divya Dhenu website, you agree to comply with these Terms & Conditions and the other policies published on the website. If you do not agree with these terms, please do not use the website.

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website.

Customers are responsible for providing accurate and complete information required to create an account, place an order and receive delivery.

We make reasonable efforts to keep product descriptions, images, prices, availability and other information accurate. Product appearance, packaging or minor details may vary where applicable.

Information and availability may be updated or changed without prior notice.

Product prices and applicable taxes, shipping charges or other applicable charges will be displayed at checkout or otherwise communicated before payment, as applicable.

Placing an order constitutes a request to purchase the selected products. An order may be rejected, cancelled or modified for valid reasons, including product unavailability, pricing or listing errors, payment issues, suspected fraud, incorrect information or inability to fulfil the order.

We may offer payment methods such as online payment and, where enabled, Cash on Delivery. Online payments may be processed through third-party payment gateways. Customers must use valid payment details and must not attempt fraudulent or unauthorised transactions.

Delivery is subject to the Shipping & Delivery Policy published on this website.

Returns, replacements and refunds are governed by the Return & Refund Policy published on this website.

Order cancellation is governed by the Cancellation Policy published on this website.

You must not use the website for unlawful activity, fraud, unauthorised access, malicious activity, interference with website systems, infringement of intellectual property rights, or any activity that may harm Divya Dhenu, other customers or service providers.

Unless otherwise stated, website content including logos, branding, text, graphics, photographs, product content and other materials is owned by or used with permission by Divya Dhenu and may not be copied, reproduced, modified or commercially used without appropriate permission.

The website may use third-party services such as payment gateways, courier/logistics providers, analytics tools or other service providers. Their services may be subject to their own terms and privacy policies.

To the extent permitted by applicable law, Divya Dhenu will not be responsible for losses caused solely by events beyond our reasonable control. Nothing in these Terms is intended to exclude or limit any consumer right or liability that cannot lawfully be excluded or limited.

These Terms shall be governed by the laws applicable in India, and any disputes are subject to the jurisdiction of the courts at Punjab, India.

Divya Dhenu may update these Terms & Conditions from time to time. Updated terms will be published on the website and will apply from the date stated in the revised version, subject to applicable law.

For questions about these Terms, please contact Divya Dhenu using the official contact details provided on our Contact Us page.