Divya Dhenu™
Privacy Policy
Last updated: 1 September 2026
Divya Dhenu respects the privacy of customers and is committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect, how we use it and the circumstances in which it may be shared.
Information We Collect
Depending on how you use our website, we may collect information such as:
- Your name
- Mobile number
- Email address
- Billing address
- Shipping address
- Order details
- Communication details
- Information you provide when contacting customer support
Payment Information
Payments may be processed through third-party payment service providers.
Divya Dhenu does not intend to unnecessarily store sensitive payment credentials such as full card details.
Payment information is handled according to the practices and policies of the relevant payment provider.
How We Use Information
We may use customer information to:
- Process and fulfil orders
- Arrange delivery
- Process payments
- Provide customer support
- Communicate about orders
- Prevent fraud or misuse
- Improve our website and services
- Maintain business and accounting records
- Comply with applicable legal requirements
Sharing of Information
We may share relevant information with:
- Payment gateways
- Courier and logistics partners
- Technology/service providers
- Other parties who reasonably need the information to provide services to us or fulfil an order
Information may also be disclosed where required by law or lawful government authority.
Cookies and Analytics
Our website may use cookies and similar technologies to:
- Enable website functionality
- Remember preferences
- Understand website usage
- Improve user experience
Third-party analytics or technology providers may also use such technologies where applicable.
Data Security
We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, misuse, loss or disclosure.
However, no online system can be guaranteed to be completely secure.
Data Retention
We may retain personal information for as long as reasonably necessary for:
- Order fulfilment
- Customer support
- Accounting
- Legal requirements
- Regulatory requirements
- Fraud prevention
- Legitimate business purposes
Customer Requests
For questions or requests relating to personal information or privacy, customers may contact us using the official contact details provided on our Contact Us page.
Policy Updates
We may update this Privacy Policy from time to time.
Any revised version will be published on this website with an updated Last Updated date.